nok's circular last mile platform enables scalable "try-at-home for free" experiences for brands. We tap into existing warehouse and logistics networks in major cities to enable same day delivery and return pickup.
nok quickly turns around returns of existing items in less than 24 hours so they can be sent to the next trial customer... greatly reducing costly returns in traditional channels & doubling up as a very differentiated experiential marketing channel for brands.
We are looking to expand our team with top talent!
As a working student in our operations team, your ultimate goal is to ensure the highest level of user satisfaction while maintaining high operational efficiencies. You will be responsible for managing the areas and processes around logistics, payments, inventory and risk management while providing a top-level customer experience. Some more specific tasks:
Lead the order management process, ensuring the timely product delivery and high service quality
Ensure the try-out products are in perfect condition before they're delivered to users
Carefully monitor the Business Intelligence KPIs and ensure operations run smoothly on sourcing, deliveries, maintenance and sales
Map and systematically find ways to improve our processes and simplify operations without compromising customer experience and service quality
Deal with any cases of fraud, damages or theft and take care of the insurance proceedings
Take care of administrative tasks such as office management and basic preparations for accounting purposes
You are fluent in English and ideally in German
You have a valid driver's license
You have relevant experience in a customer service and/or operational role
You're passionate about tech and often the go-to-person for others running into technical difficulties with their products
You're process- and detail-oriented and find creative ways to overcome problems
You're proactive and fully believe in learning by doing to confront new challenges and grow as a person
You appreciate an independent but highly collaborative way of working with a lot of responsibility from day one
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